SnapE Cabs

Initially I used to like this app. But nowadays this is also showing its true colours like others. From the past few days experience I have noticed that the driver never cares to accept the ride even though they remain available in the near vicinity(2 to 3 minutes away). On complaining about it We rarely got any help from the customer care side as well. The 'schedule ride' feature is simply nonsense. It's just a great show off. And ofcourse The map feature is not to be mentioned about.

While I have had no problem with the drivers or the cars, your tracking system is utterly worthless. It never gives the correct location or movement of the cab, nor does it show the correct time till arrival of the cab. E.g. it will show that the cab is 2 mins away, but ultimately arrive 20 mins later. It also doesn't take correct pin locations. Kindly update the software.

Cabs and drivers were very good. However, the map in the app needs upgrading. After confirmation of ride, movement of driver to reach the location shown is very sluggish. Destination location during booking and actual destination as per map differ many a time. Present way out practiced is explaining the driver the actual destination, but this cannot be the objective of the map incorporated in the app. Overall, the map needs an upgrade.